Traditional service organisations have many challenges and business as usual will no longer cut it in the rapidly changing service landscape. If you don’t start thinking about how to shape your future business model, you will continue to struggle with challenges that can be solved with products and work processes that exist already today.

Providing a great service involves everything your company offers – from proactive service and knowledgeable customer service staff to an easy-to-use online shop. It also means being supportive and accessible when your customers need you.

This guide will give you:

• Four visions on where to take your service business long term
• Four strategic moves you can make now in order to reach your long term goal
• Inspiration on how to take the first step from good to great service